Telephone Call Handling

Depending on your business size and scale, our call handling service can be tailored and structured to reduce and even eliminate missed calls, reduce staff costs, and boost increase customer satisfaction. You may be a professional person or a small 10-something team receiving many calls each day – our friendly and professional call handlers have you covered.

With our UK-based telephone team, we provide businesses with quality and value-driven call answering services to help them maintain a highly professional image when answering enquiries from prospects and existing clients alike in their absence.

From answering direct calls to overflow calls and scheduled calls, the exceptionally well-trained call handlers at Langham Virtual Assistant see to it that not a single call is missed and that your customers always feel valued and important, no matter what time they call. Our team will answer calls at a time specified by you and according to guidelines provided by you, so that your company culture, ethos, and values are maintained throughout. They will also take messages on your behalf and deliver them promptly, allowing you to return client calls and messages swiftly, but more importantly, at your convenience.

All your calls are answered in real-time, and as a professional call handling service, we take the time to understand what your business is all about – to ensure that our telephone team is able to handle anything from the most basic to the most complex questions and customer queries so that they don’t have to go through you. When your customers know that someone reliable, prompt and professional is always there to take their call, it helps you build and maintain better, longer-lasting relationships which remain strong on the basis of efficiency, promptness, and trust.

What will a Telephone Answering Service cost me?

Our pricing structure is simple;

• £10.00 a week management fee (Negotiable)
• £1 per call answered

What the package includes;

• Your inbound calls are answered by our trained call handlers (the telephone team), who are experienced virtual assistants with a great telephone manner.
• We will answer any questions we can to prevent a callback.
• Your messages will be taken and sent to you by email.
• With access to your diary, we can book, confirm or cancel appointments.
• You only pay for the calls we answer.
• We don’t charge for nuisance sales calls.
• You are billed/invoiced at the end of each month.

Calls are answered promptly and professionally using your agreed greeting and scripts.

The Advantages of Call Handling by Langham Virtual Assistant

• Quick, easy and hassle-free setup
• Exceptional customer service
• No answering machines
• Available 7 days a week (8am to 9pm)
• 100% UK-based call handlers
• Affordable alternative to an on-premises receptionist
• Only pay for the calls we answer