Who we are
Langham Virtual Assistant Limited is the controller of personal information collected through this website and in connection with business enquiries and services. Our registered business contact is Langham Road, Raunds, NN9 6LB. Contact us at data@langhamvirtualassistant.co.uk.
Information we may collect
We may collect information you provide when you contact us, book a call or become a client, including your name, business name, email address, telephone number, enquiry details and records of our communications and services. We may also process basic technical information needed for security, performance and website analytics.
Why we use information and our lawful bases
- To respond to enquiries and take steps at your request before entering a contract.
- To provide agreed services and manage our working relationship.
- To maintain business, tax and accounting records, where this is required by law.
- To protect the security and operation of our website and business, and to understand website performance, where this is in our legitimate interests.
Where we rely on consent, such as for non-essential cookies, you can withdraw it at any time through the relevant consent controls.
Sharing and international transfers
We share information only where necessary with service providers that help us operate our website, manage bookings, deliver services or meet legal and accounting obligations. These may include WordPress, Hostinger, Google and Trustindex. Some providers may process information outside the UK. Where this applies, we use an adequacy decision or another lawful transfer safeguard required by UK data-protection law.
How long we keep information
- Enquiries and prospective-client information: up to 3 years after our last meaningful contact.
- Client, supplier, contractual and financial records: 7 years after the end of the relevant relationship or financial year.
- Data-protection complaint records: 6 years after the complaint is closed.
- Marketing information: until you unsubscribe or ask us to stop, with regular review of our contact lists.
- Cookies: for the periods stated in our Cookie Policy and consent settings.
We may retain information for longer where required by law or where necessary to establish, exercise or defend legal claims. We securely delete or anonymise information when it is no longer needed.
Price calculator and estimates
When you use our price calculator, we process the information you enter, such as your support requirements and selected options, together with your contact details where you ask us to send an estimate. We use this information to generate and send an indicative estimate, respond to follow-up enquiries and consider steps requested before entering a contract.
The calculator uses preset assumptions to produce an estimate only. It does not make automated decisions that have legal or similarly significant effects on you.
We retain calculator enquiries and estimates for up to 3 years after our last meaningful contact, unless you become a client or a longer retention period is required by law or for legal claims.
Your rights
Depending on the circumstances, you may have rights to access, correct, erase, restrict or object to our use of your personal information, to data portability, and to withdraw consent. Contact data@langhamvirtualassistant.co.uk to exercise a right. We normally respond within one month. You can complain to the Information Commissioner’s Office at ico.org.uk if you are unhappy with our response.
Data-protection complaints
If you are unhappy with how we collect, use or protect your personal information, please contact us first by email at data@langhamvirtualassistant.co.uk or by post at the address above. Please tell us what has happened, any relevant dates and how you would like us to resolve the matter.
We will acknowledge your complaint within 30 days of receiving it. We will investigate, keep you informed of progress without undue delay and tell you the outcome without undue delay. We keep an appropriate record of complaints and actions taken so that we can improve our practices. If you remain dissatisfied, you can complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint.
Cookies and third-party services
Our Cookie Policy explains the cookies and similar technologies used on this website and how to manage your choices. We review it when website tools change.
Last updated: 10 August 2026.
